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ACMA Investigates Nokia for SMS Spam

The ongoing saga of Nokia's txt spam continues.

The bad news is that I received another txt from Nokia today. This comes after being told by Nokia that I would no longer receive any txts from them. The message reads:

Tip: Use less battery power and help conserve energy with a few helpful tips from Nokia. Vist http://environment.nokia.mobi to learn more.

I have an energy saving tip for Nokia, stop sending txt messages I don't want, then I won't waste energy on trying to make them stop.

Now for the good news. A little while ago ACMA told me that they were preparing to launch a formal investigation into Nokia's SMS messages under the Spam Act. It's now official. Late last Friday I received the following email from the ACMA Investigator handling the matter:

Dear Mr Hall

I write with reference to your complaint #XXX concerning allegations of breaches of the Spam Act 2003 (Spam Act). The Australian Communications and Media Authority (ACMA) has now commenced an investigation into Nokia Australia Pty Ltd about potential contraventions of the Spam Act. During the course of this investigation, the ACMA may require you to provide more information about any dealings you have had with Nokia Australia Pty Ltd and potentially complete a witness statement. The Anti-Spam Team will contact you in due course if this is required. The Anti-Spam Team does not provide your personal information to the business apart from the electronic account information (mobile telephone number) you have already provided. As I am sure you can appreciate, the ACMA is not able to disclose details of the investigation with you, but will advise you when an outcome has been determined. On behalf of the ACMA, I appreciate your assistance in this investigation and thank you for your cooperation.

Information about the Spam Act is available on our website at www.spam.acma.gov.au Please contact us if you have any queries.

I wonder how much energy Nokia will put into defending itself to ACMA.

Watch this space for more news.

I actually have the same

Discobox wrote:

I actually have the same problem, i have requested numerous times yet they still send them. Also the process you have to go through to unsubscribe is OTT. Why can't I just reply "stop" or "unsubscribe"?

Added Sat, 2010-04-03 11:07

RE: I actually have the same

Dave wrote:

I'd recommend you contact ACMA and report it using their online form. I suspect the more complaints they have on file the better their case is.

I have raised my concerns with ACMA and Nokia about the inability to reply with "stop", which is common with other SMS messages.

I hope that ACMA's investigation will force Nokia to improve things. So far Nokia hasn't even acknowledged to me that there was/is a problem.

Added Mon, 2010-04-05 09:18


sarvesh wrote:

can i "stop" or "unsubscribe"?

Added Thu, 2010-04-15 00:39

Re: stop

Dave wrote:

No, this is part of the problem. Nokia sends the messages from a "named service", not a number, and so you can't reply to the message. If they were to send it from +614XXXNOKIA they could support "STOP" replies. Hopefully ACMA will require this change as part of their investigation.

Added Fri, 2010-04-16 08:19

Actually there is an

Nathan Carter wrote:

Actually there is an unsubscribe feature. If you go into the My Nokia application you will find it in there.

Added Wed, 2010-05-05 15:37

RE: Actually there is an

Dave wrote:

That isn't any use if you no longer have a (recent) Nokia handset.

Added Thu, 2010-05-06 09:05

The number for MyNokia is

Nathan Carter wrote:

The number for MyNokia is +61416906978 I am not sure what the actual content of the message that the phone sends to unsubscribe is though.

Added Thu, 2010-05-06 09:14

RE: The number for MyNokia is

Dave wrote:

Nokia have supplied a full list of unsubscribe instructions which I included in a blog post titled "Making My Nokia SMSes Stop". You can text "stop" to +61416906978.

The real issue is that you should be able to reply with "stop" to any Nokia text and have it stop. ACMA requested that I be unsubscribed on multiple occasions and I made multiple calls to Nokia Care and was still not unsubscribed.

Added Fri, 2010-05-07 11:06

Thanks, Dave Hall

(a different) David wrote:

I'm getting these spam SMS messages as well, at times once daily, immediately after I switched my mobile number over to Optus on a plan with a new Nokia handset, about two weeks ago. Outrageous!

I presume either Optus had supplied Nokia with my mobile number, or I'd (completely inadvertently) accessed a Nokia mobile service using my new handset which provided them with my number. Either way, not happy...

I've reported this to the ACMA, and have used the opt-out number you've supplied, thanks very much. Fingers crossed it works.

Added Thu, 2010-05-27 13:39